iam managed services

IAM MANAGED SERVICES

FOCUS ON WHAT YOU DO BEST

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IAMTEAM provides reliable, cost-effective support for your Identity and Access Management infrastructure and operations. Our Managed Services team provides your business with highly skilled professionals to support your Identity and Access Management technology and process.

Technical Support

Full range of technical support services provided by IAM managed services team to ensure your Identity and Access Management infrastructure and applications are in tip-top shape to support your workforce, partners, and customers

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  • Service call handling 

  • Management of incidents from identification to resolution

  • Incident logging and reporting 

  • Root cause analysis 

  • Problem determination and resolution 

  • Patch installation and management 

  • Product enhancements coordination with Product Support

  • User knowledge base / FAQ management

  • Security patch installation and management 

  • Performance and Capacity management

  • Availability management 

  • Monitoring and Reporting 

iam managed services

FLEXIBLE IAM MANAGED SERVICES SUPPORT MODEL

  • On-site or remote - 24 x 7, 8 x 7, or 8 x 5  -  you decide which makes sense to your business. 

  • Industry-standard Service Level Objectives  

iam managed services

IAM Operations

Reliable and responsive IT Security professionals to support your Identity and Access Management operational processes, our IAM managed services solution includes:

 

  • User and access administration 

  • Access Revalidation campaigns 

  • Privileged identity management 

  • Applications and systems on-boarding 

  • Application configuration 

  • Monitoring and Reporting 

BENEFITS OF IAM MANAGED SERVICES

  • Cost-effective

  • Professional skills, Focus and Efficiency

  • Security Compliance and Best Practice

Staff Augmentation

Choosing us as your managed service provider is like having an extension of your team, whether for a project implementation or on-going operational support, we bring qualified and skilled IAM professionals ready to provide you with on-site or remote assistance.  
 

  • Project Managers to help manage your IAM initiatives and keep them in-scope, on-budget, and on time. 

  • Business Analysts to gather, define, and prioritize business requirements, develop process models and use cases, and liaise with IT, business, and stakeholders.

  • IAM Architects to translate business requirements to IAM solutions, provide strategic and tactical recommendations, and provide technical oversight during implementation.   

  • IAM Specialists to install, configure, and implement IAM solutions, lead or assist on all levels of testing, and deploy the solution in production.

  • Application Developers to integrate data repositories, systems, and applications through custom connectors and interfaces.  

  • IAM Administrators for day-to-day technical and operational support to provide 1st Level and 2nd Level support and maintain IAM system availability and performance.  

iam managed services